Job Description
Drive operational success as the Senior Manager of Service Delivery & Problem Management at BMO's Wealth Management Technology. This hybrid role in Toronto requires strategic leadership and a commitment to service excellence.
You will provide critical oversight for service delivery processes, ensuring robust incident and problem management protocols are in place. Your leadership will guide high-performing teams in achieving operational goals, implementing automation, and fostering a culture of continuous improvement. You will engage closely with business leaders to align technology and business priorities effectively.
Key Responsibilities:
• Lead incident and problem management for service stability
• Communicate executive insights during major incidents
• Conduct detailed root cause analyses post-incident
• Revamp governance frameworks for ongoing service reliability
• Collaborate with key stakeholders across the organization
Requirements:
• 7–10+ years expe...
You will provide critical oversight for service delivery processes, ensuring robust incident and problem management protocols are in place. Your leadership will guide high-performing teams in achieving operational goals, implementing automation, and fostering a culture of continuous improvement. You will engage closely with business leaders to align technology and business priorities effectively.
Key Responsibilities:
• Lead incident and problem management for service stability
• Communicate executive insights during major incidents
• Conduct detailed root cause analyses post-incident
• Revamp governance frameworks for ongoing service reliability
• Collaborate with key stakeholders across the organization
Requirements:
• 7–10+ years expe...
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