BPO Telecaller

• Handle inbound and outbound calls professionally and efficiently.
• Provide accurate information and resolve customer queries in a timely manner.
• Document call details and customer interactions in the database.
• Follow up with customers to ensure satisfaction and gather feedback.
• Meet or exceed performance targets and service level agreements.
• Collaborate with team members to improve service delivery and customer experience.

Skills and Qualifications

• Excellent verbal and written communication skills in English and Hindi.
• Basic computer skills and familiarity with MS Office applications.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Customer-oriented attitude with a passion for delivering exceptional service.
• Experience with CRM software is a plus but not mandatory.