Branch Collections Associate (Diffun)

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing them.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Perform all assigned functions in collections activities such as redemption, posting of payments, restructuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Perform account analysis and evaluate client’s capability to pay.
• Compute possible restructuring of loans.
• Accomplish all assigned necessary reports and submit them in a timely manner.
• Check all assigned documents to ensure their completeness, timeliness and accuracy.
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