Job Description
Job Scope:
- Partner with SLA's business teams to elicit business and operational requirements
- Validate user requirements to ensure they are in line with SLA's long‑term strategies and short‑term goals
- Apply professional methodologies and tools (e.g. Design Thinking, Service Design, Theory of Change) to identify current state gaps and challenges, and develop future state design and solutions
- Evaluate and propose suitable solutions that are cost effective and align with technology directions (such as cloud‑based, enterprise architecture and modernization of legacy systems)
- Work with multi‑disciplinary teams to develop user stories, functional/technical specifications and acceptance criteria
- Prioritise user stories, establish the product roadmap and plan the development
- Ensure product readiness for smooth deployment, adoption and operations
- Monitor operations and propose improvements to continuously addr...
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