Job Description
Description
We are seeking an experienced Business Reporting Analyst to support enterprise contact center operations through the development of reporting, analytics, and business intelligence solutions. This senior-level role is responsible for identifying data requirements, ensuring data integrity, and delivering actionable insights that drive operational performance and strategic decision-making.
The ideal candidate possesses strong analytical and technical skills, experience with contact center technologies, and the ability to translate complex business requirements into meaningful reports, dashboards, and performance metrics.
**Position is fully onsite in Newark, CA 94560**
**Position is potential contract to hire based on performance - 6-month contract to start out**
Key Responsibilities
+ Partner with operational leaders, workforce management teams, project managers, and business stakeholders to understand reporti...
We are seeking an experienced Business Reporting Analyst to support enterprise contact center operations through the development of reporting, analytics, and business intelligence solutions. This senior-level role is responsible for identifying data requirements, ensuring data integrity, and delivering actionable insights that drive operational performance and strategic decision-making.
The ideal candidate possesses strong analytical and technical skills, experience with contact center technologies, and the ability to translate complex business requirements into meaningful reports, dashboards, and performance metrics.
**Position is fully onsite in Newark, CA 94560**
**Position is potential contract to hire based on performance - 6-month contract to start out**
Key Responsibilities
+ Partner with operational leaders, workforce management teams, project managers, and business stakeholders to understand reporti...
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