Job Description

Job Functions

  • Team Leadership and Development
  • Performance Management
  • Quality Assurance and Process Improvement

Job Requirements

  • Bachelor's degree in business administration, Management, or related field. Advanced degree preferred.
  • Minimum of 5 years of progressive experience in call center management, with at least 3 years in a senior leadership role.
  • Proven track record of managing multiple teams with different objectives (sales, service, support)
  • Proficiency in call center management software and reporting tools.
  • Strong understanding of CRM systems and their application in call center operations.
  • Advanced Excel skills for data analysis and reporting
  • Knowledge of workforce management and scheduling software.

#J-18808-Ljbffr

Apply for this Position

Ready to join Hammerjack Pty Ltd? Click the button below to submit your application.

Submit Application