Call Center Site Director

LOCATION

Manila, PH

POSITION OVERVIEW

MCI is a fast‑growing tech‑enabled business services company in the USA with a strong call center footprint and operations across several countries. We provide Customer Experience (CX), Business Process Outsourcing (BPO), and anything‑as‑a‑service (XaaS) solutions to industries such as healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by on‑site and remote agents, using advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

As a high‑growth organization with an entrepreneurial culture, we offer an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to a globally expanding, industry‑leading organization.

POSITION RESPONSIBILITIES

The Director is responsible for managing and developing supervisors...