Job Description
MCI is one of the fastest‑growing tech‑enabled business services companies in the United States, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and Any‑as‑a‑Service (XaaS) solutions across healthcare, retail, government and technology sectors.
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Technical Support Representative
Join our team of technical specialists who help customers troubleshoot and resolve hardware, software and connectivity issues via phone, chat or e‑mail.
Key Responsibilities
Provide first‑level technical support via phone, chat, or e‑mail.
Troubleshoot hardware, software and connectivity issues.
Guide customers through step‑by‑step solutions.
Document all technical issues and resolutions in the system.
Escalate unresolved issues to higher‑level support teams.
Stay updated on product knowledge and...
¿Está pensando en solicitar este empleo? No se demore, desplácese hacia abajo y envíe su solicitud lo antes posible para no perder la oportunidad.
Technical Support Representative
Join our team of technical specialists who help customers troubleshoot and resolve hardware, software and connectivity issues via phone, chat or e‑mail.
Key Responsibilities
Provide first‑level technical support via phone, chat, or e‑mail.
Troubleshoot hardware, software and connectivity issues.
Guide customers through step‑by‑step solutions.
Document all technical issues and resolutions in the system.
Escalate unresolved issues to higher‑level support teams.
Stay updated on product knowledge and...
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