Job Description

Position: Customer Solutions Agent

Location: Kilmarnock (Hybrid)

Salary: £26,000 + up to £500 monthly bonus

Start date: 13th of July 2026

Benefits

  • Hybrid working: 3 days in Kilmarnock office, 2 days working at home (after 3 months)
  • 37.5 hours per week (Mon‑Thu shifts 8am‑8pm, Fri 9am‑5pm, 1 in 3 Sat 8am‑2pm)
  • 28 days holiday (increasing to 31 days after 5 years)
  • Pension: 5% employee and minimum 4% employer contributions
  • Life Assurance: 3× annual salary
  • Free medical, dental and optical healthcare cash plan

Responsibilities

  • Manage a pipeline of inbound and outbound calls to resolve customer queries
  • Create strong and trustworthy relationships with customers
  • Navigate and update relevant systems with customer information
  • Work to achieve set KPIs, ensuring these are met on a weekly basis
  • Ensure adherence to company poli...

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