Director - Call Center Operations Job Description

We are seeking a highly experienced Director to lead our team in optimizing call center performance and aligning with resort goals.

About the Position

• Liaise with stakeholders to establish strategic plans for optimizing call center efficiency and effectiveness.
• Mentor staff including PBX operators, reservation agents, restaurant reservation specialists, rooms department employees & gaming department employees.

The successful candidate will have expertise in:

• Strategic planning;


• Staff mentoring;


• Talent development;'
  ;Call centre management techniques.
  ',skills that enable effective communication throughout all departments of this organization. This role involves leading cross-functional teams comprised mainly out its business operations unit along