Case and Communication Executive

Job Description

Job Title: Executive – Case & Communications
Location: Mumbai
Employment Type: Full-time | Work from Office
Reporting To: Manager – Case & Communications / Head – Legal Operations

Role Overview

We are looking for a detail-oriented communications professional who can manage customer interactions and case-related communication efficiently. The ideal candidate should have strong verbal communication skills, a customer-first mindset, and the ability to handle queries professionally in a fast-paced environment.

This role is ideal for individuals interested in legal-tech, dispute resolution, and customer communication operations.

Key Responsibilities

Manage inbound and outbound calls in line with defined processes and workflows.

Communicate with customers professionally to provide information, resolve queries, and ensure timely follow-ups.

Maintain accurate documentation ...