(Cen) Workflows Analyst (Monterrey)

Main ResponsibilitiesDesign, build and test digital workflows to digitize and automate GES service delivery using ServiceNow automation platformProvide technical support on operating servicesSupport the digitization process by defining user stories, generating technical documentation, and providing testing support and follow up of service configurationEnsure development standards and guidelines are followedHave a deep understanding in ServiceNow's functionalities and modules and keep up to date in new released functionalitiesPosition ChallengesLearning and understanding of digitization requirementsAct as a gap bridge between business stakeholders and technology to effectively communicate and understand needs that translate into automated workflow solutionsCoordinate people of diverse functional disciplines, conduct process discussions, and generate consensus agreementsInstill a continuous improvement mindsetChallenge existing processes to drive optimization and standardizationQualif...