Job Description
An enterprise organisation is seeking an experienced Change Manager to lead the people side of a major CRM implementation as part of a broader, multi-year transformation program. This is a high-impact role focused on driving behavioural change, engagement, and adoption across a large customer-facing workforce.
This opportunity is ideal for someone who enjoys shaping change from the ground up and wants to see a complex transformation through to delivery.
About the role:
You will play a pivotal role in the implementation of a new CRM platform that will transform how the organisation engages with its customers. With no existing centralised CRM currently in place, this program represents a significant shift in processes, systems, and ways of working.
Working closely with the project and program leadership teams, you will own and drive the end-to-end change strategy for the CRM rollout, supporting approximately 1, customer-facing staff.
This is a hands-...
This opportunity is ideal for someone who enjoys shaping change from the ground up and wants to see a complex transformation through to delivery.
About the role:
You will play a pivotal role in the implementation of a new CRM platform that will transform how the organisation engages with its customers. With no existing centralised CRM currently in place, this program represents a significant shift in processes, systems, and ways of working.
Working closely with the project and program leadership teams, you will own and drive the end-to-end change strategy for the CRM rollout, supporting approximately 1, customer-facing staff.
This is a hands-...
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