Job Description

Chat Agent | Tech Representative | Paid Training

Caldwell Communications Consultancy Philippines

On-site – Caloocan

No Exp Required

High/Senior High School

Full-time

Job Description

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.

Responsibilities

  • Handle technical inquiries via phone, chat, or email
  • Troubleshoot software, hardware, or connectivity issues
  • Guide clients with step‑by‑step solutions
  • Document issues and resolutions accurately
  • Escalate unresolved issues to higher‑level technical support
  • Meet service quality and productivity targets

Schedule & Training

  • Shifts include nights, weekends, and holidays
  • Paid technical training provided

Requirements

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