Chat Support Executive

Key Responsibilities:

• Respond to customer inquiries via live chat in a professional, friendly, and timely manner.
  
• Resolve customer issues related to products, services, or account inquiries with effective solutions.
  
• Provide product recommendations, information, and assist with the ordering process.
  
• Maintain accurate records of customer interactions, feedback, and issues in the CRM system.
  
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
  
• Ensure adherence to company guidelines, processes, and service level agreements (SLAs).
  
• Handle multiple chats simultaneously while maintaining high-quality service standards.
  
• Identify opportunities to upsell or cross-sell products/services based on customer needs.
  
• Work collaboratively with other departments to resolve customer ...