Claims Support Officer (Motor Insurance) - Dayshift / Onsite (Ortigas)

Responsibilities

• Provide frontline support across the claims function within a mechanical breakdown warranty and insurance environment.
• Manage a high volume of inbound claims enquiries and customer interactions across phone and administrative channels.
• Assist customers with claim lodgement support, policy and claims queries, claim status updates, documentation requirements, and general claims‑related assistance.
• Act as a professional first point of contact for customers, delivering clear, accurate, and timely communication throughout the claims process.
• Support customers who may be distressed, frustrated, or escalated, while maintaining composure, empathy, professionalism, and control of the conversation.
• Accurately capture, review, and update customer and claim information within internal systems, ensuring records are complete and up to date.
• Support the timely progression of claims by following up outst...