Client Care Assistant

At Medivet Bisley, we know that outstanding veterinary care starts long before a pet enters the consult room. Our Client Care Assistants play a vital role in creating a calm, organised, and welcoming environment for clients and colleagues alike.

Role Overview

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for:

• Be the first point of contact for clients, offering a warm, professional welcome both in person and over the phone.
• Manage appointments efficiently, including booking, rescheduling, and supporting the smooth flow of the day for the clinical team.
• Handle client queries with confidence, providing accurate information or directing them to the appropriate team member.
• Maintain a calm, organised reception area, ensuring clients and their pets feel comfortable and supported.
• Process payments and insurance claims accurately, fol...