Job Description

Job Description

:

Job description

  • To support new business from Full Scope RMS.

    • Preferred skills

  • Fluency in English speaking and writing

  • Ability to handle 3 concurrent chats with customers

  • Very good written communication skills

  • Writing speed of 25 words per minute with an accuracy of 95%

    • Qualifications

  • Completed at least 2 years in college
  • Maximum overall experience is 5-6 years
  • Minimum call center experience is of 1 year (inbound)
  • Maximum call center experience of 4 years

    • Responsibilities

  • Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up.
  • Effectively listen to members and determine the best course of action.
  • Empathetically assist the member through the claims process.
  • Achieve productivity, scheduled ad...

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