Client Delivery Manager (Cdm)

Job SummaryThe Client Delivery Manager (CDM) serves as the primary point of contact for SAP Private Cloud Customers of Enterprise Cloud Services, focusing primarily on S/4HANA private cloud edition per contract.The CDM drives end-to-end customer engagement from signature onwards, including onboarding, continuous service delivery, architecture and governance coaching, relationship management, and renewal initiation.Key ResponsibilitiesEngagement ManagementConduct regular or quarterly business review meetings with the customer to discuss service qualityDeliver a quarterly balanced scorecard with KPIs to ensure overall customer satisfaction (performance review)Create and deliver monthly service reportingPropose and discuss improvement potentialConduct service and business planning meetings to understand customer business needsExplain aspects of SAP's overall cloud strategy and growing portfolio to ensure adoption of S/4HANA and cloud standardizationDrive transformation towards SAP Clou...