Job Description

Job Description

Experience (Years):

9-12 years

Industry / Technology background:

IT Client Service Management

Location: Mumbai

Working Hours:

UK Business Hours; Available 24x7

Role Summary:

The Client Services Manager has responsibility for the day-to-day management and delivery of contracted services to specific customer accounts. This involves working across the organisation to ensure all services are delivered to contractual Service Level Agreements (SLA’s) or to reasonable endeavour performance targets (contract dependent) in line with the customer requirements, and to act as the single point of contact for escalations.

The core responsibilities of the role will be to:

  • Responsible for ensuring end to end services provided to our Customer are functioning and meet contracted service levels and quality standards
  • Will manage and develop customer relationships a...

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