Job Description
Drive customer satisfaction as the Client Services Manager at IPG. Oversee team operations and improve service strategies to enhance customer experiences in a collaborative environment.
In this managerial role, you will lead the client services team while ensuring top-tier customer interactions and efficient sales processes. You will develop strategies to enhance retention and revenue growth, regularly analyzing performance metrics to inform best practices. Your leadership will shape the team’s effectiveness and responsiveness to client needs.
Key Responsibilities:
• Lead and mentor a team of customer service professionals
• Resolve complex customer inquiries with urgency
• Establish performance metrics and analyze improvement opportunities
• Collaborate with Sales and Marketing on initiatives
• Refine service protocols and update training manuals
Requirements:
• University Degree in Business or related field preferred
• 4-7 years in sales or customer serv...
In this managerial role, you will lead the client services team while ensuring top-tier customer interactions and efficient sales processes. You will develop strategies to enhance retention and revenue growth, regularly analyzing performance metrics to inform best practices. Your leadership will shape the team’s effectiveness and responsiveness to client needs.
Key Responsibilities:
• Lead and mentor a team of customer service professionals
• Resolve complex customer inquiries with urgency
• Establish performance metrics and analyze improvement opportunities
• Collaborate with Sales and Marketing on initiatives
• Refine service protocols and update training manuals
Requirements:
• University Degree in Business or related field preferred
• 4-7 years in sales or customer serv...
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