Job Description
Elevate client relationships as a Client Services Manager for Visa Direct in a hybrid role. Leverage your payments expertise to enhance service quality for Platinum clients.
As part of Visa's Service Management team, you will manage key accounts, ensuring that client needs are prioritized and met with the highest standards. Your role will involve streamlining processes, advocating for client interests, and driving continual service improvements. Collaborate closely with account management to foster strong relationships while overseeing service performance metrics.
Key Responsibilities:
• Serve as Subject Matter Expert on Visa Direct usage
• Promote service excellence culture within the team
• Streamline processes for improved efficiency and scalability
• Conduct regular service reviews and monitor SLAs
• Maintain a Service Improvement Register for each account
Requirements:
• 5+ years in payments or service management
• Strong analytical skills and detail-...
As part of Visa's Service Management team, you will manage key accounts, ensuring that client needs are prioritized and met with the highest standards. Your role will involve streamlining processes, advocating for client interests, and driving continual service improvements. Collaborate closely with account management to foster strong relationships while overseeing service performance metrics.
Key Responsibilities:
• Serve as Subject Matter Expert on Visa Direct usage
• Promote service excellence culture within the team
• Streamline processes for improved efficiency and scalability
• Conduct regular service reviews and monitor SLAs
• Maintain a Service Improvement Register for each account
Requirements:
• 5+ years in payments or service management
• Strong analytical skills and detail-...
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