Job Description
Join a dynamic team in Truro, Nova Scotia as a Client Services Manager. Drive customer satisfaction and optimize sales processes while leading a dedicated team.
As a Client Services Manager, you will lead and develop the client services team, fostering a culture of excellence in customer experience. This role requires expertise in managing complex inquiries, analyzing team performance metrics, and aligning initiatives with sales goals. Your leadership will ensure key clients receive exceptional service, enhancing both retention and revenue growth.
Key Responsibilities:
• Mentor and train customer service professionals
• Resolve complex customer inquiries with urgency
• Analyze performance metrics and produce reports
• Collaborate with Sales and Marketing teams
• Maintain strong relationships with key clients
Requirements:
• University Degree in Business or related field
• 4-7 years in sales or customer service management
• Proven team leadership experie...
As a Client Services Manager, you will lead and develop the client services team, fostering a culture of excellence in customer experience. This role requires expertise in managing complex inquiries, analyzing team performance metrics, and aligning initiatives with sales goals. Your leadership will ensure key clients receive exceptional service, enhancing both retention and revenue growth.
Key Responsibilities:
• Mentor and train customer service professionals
• Resolve complex customer inquiries with urgency
• Analyze performance metrics and produce reports
• Collaborate with Sales and Marketing teams
• Maintain strong relationships with key clients
Requirements:
• University Degree in Business or related field
• 4-7 years in sales or customer service management
• Proven team leadership experie...
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