Job Description

Responsibilities Ownership
  • The production service is entirely owned by the Client Services team.
  • Responsible for the end-to-end operation of all trading and pricing services.
  • Make critical, real-time decisions and take action to ensure continuous service uptime.
Client Relationship Management
  • Build and nurture strong, trust-based relationships with clients, serving as an advocate for their needs within the company.
  • Collaborate with sales, account management, and integration teams to deliver exceptional 24/6 support coverage.
Incident Management
  • Rapidly assess, prioritize, and resolve incidents while keeping clients informed throughout.
  • Serve as the primary point of contact for clients and internal teams during incidents.
  • Create and maintain timely client-facing service alerts.
  • Actively manage and resolve open incidents, including those of othe...

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