Client Services Specialist

The Client Services Specialist plays a vital role in maintaining smooth operations, both behind the scenes and in direct interactions with clients. This position involves managing client services email folders, responding to inquiries with efficiency, accuracy, and attention to detail, and addressing various requests via email and phone to provide seamless resolutions. Combining customer service expertise with strong problem‑solving skills, this role offers variety and challenges, ensuring no two days are the same. With a positive and professional approach, you’ll thrive in a fast‑paced environment, ensuring client needs are met with excellence and care.

Client Services Specialist Essential Functions

• Client & Reporter Communication: Field all post‑job client and reporter‑related phone calls and emails, ensuring prompt and professional responses.
• Job Prioritization & Monitoring: Monitor the production table and rush board, prioritizing jobs accord...