Job Description

Customer Service Rep

Johnston, RI | $24.17/hr (W2) | 6-Month Contract



Note: 2-4 weeks job training in Riverside, RI



Overview:

Seeking a detail-oriented Commercial Operations Specialist to support cash management, ACH, and commercial card customers. This role focuses on delivering high-quality service, resolving client issues, and identifying process improvements to enhance overall customer experience.



Key Responsibilities:




  • Handle customer requests via phone, chat, and email across cash management, ACH, and commercial card services

  • Research issues, provide solutions, and educate clients on products and services

  • Diagnose and resolve technical, system, and procedural issues; escalate when needed

  • Perform root cause analysis to identify trends and recommend proce...

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