Job Description

Satellite Office is looking for an experienced and qualified account management coordinator to assist achieving our high growth targets.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

KEY ACCOUNT MANAGEMENT

  • Strengthening rapport with clients and accomplishing client requests in a customer‑focused, professional, and courteous manner
  • Act as an escalation point and a major advocate of the client
  • Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi‑annual pulse surveys (via phone or )
  • Identify, develop, implement, and make recommendations on strategic value‑adds (innovation)
  • Drive inside sales initiatives

ONBOARDING OPERATIONAL SUPPORT

  • Conduct onboarding for new hires and nurturing long‑term client and staff relationships
  • Establish a clear understanding of the clie...

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