Client Support Manager at A.K.A. Current Media

Take your leadership skills to A.K.A. Current Media as a Client Support Manager. Focus on enhancing user experience while advocating for not-for-profit initiatives through our raisin® system.
In this role, you'll lead the Client Support team, focusing on recruitment and training while establishing effective team policies. By fostering cross-team collaboration and analyzing user feedback, you will create efficient support programs aimed at continuous improvement in technical assistance.
Key Responsibilities:
• Build and refine support operations through various projects
• Provide timely tier 1 and tier 2 support for users
• Advocate for organizational awareness of user needs
• Analyze data to develop preventative support measures
• Promote a collaborative and high-performance culture
Requirements:
• Leadership experience in motivating teams
• Excellent communication to simplify complex information
• Strong analytical thinking and proactive problem-solvin...