Cloud Support Engineer

Practice/Department: - Cloud Services / Managed Services Position Title: - Azure Cloud Engineer Job Family: Cloud Services Position Location: - Puebla / Remote Reports to: - Managed Services Job Summary: The Azure Cloud Engineer is responsible for the design, implementation, support, and optimization of solutions within the Microsoft Azure platform. This role plays a critical part in ensuring the reliability, security, and scalability of customer environments while supporting ongoing operations in a managed services context. The engineer collaborates with cross-functional teams to deliver high-quality cloud services aligned with business and customer objectives. Essential Functions: Monitor and manage service requests, incidents, and changes in accordance with defined SLAs and operational procedures. Provide L2/L3 technical support for Azure-based environments, ensuring timely resolution and customer satisfaction. Actively participate in incident response, escalation handling, and root...