Cluster Manager

About the Role We are seeking a dynamic and highly driven Cluster Manager – Hyderabad/Gurgaon/Pune to lead end-to-end operations, revenue performance, and team management across multiple properties within the city. The ideal candidate comes from a strong luxury hospitality background with reputed brands such as Taj Hotels, The Oberoi Group, Marriott International, or Hyatt Hotels Corporation, and is currently working at a Duty Manager / Department Manager level. The role demands strong expertise in guest experience, operational excellence, team leadership, and revenue optimization. Key Responsibilities 1. Operations & Service Excellence Oversee and manage day-to-day operations across multiple properties in Pune. Ensure exceptional guest experiences aligned with luxury hospitality standards. Drive adherence to SOPs, hygiene standards, compliance protocols, and audit readiness. Maintain consistency in service quality and operational execution across the cluster. Resolve escalations effic...