Collection Correspondence Agent

Responsibilities

• Responding to all incoming post and SMSs in accordance with daily targets and ensuring responses are well written, complying with all guidelines and legislation
• Answering our Webchat service, corresponding with debtors live
• Actioning cases in our internal ‘All Incoming Communications’ preset and sending letters/ emails as instructed
• Dealing with debtor disputes by liaising with our Clients, ensuring queries are dealt with quickly and efficiently
• Applying Breathing Space holds

Qualifications & Experience

• Grade C or above in English at GSCE level
• Minimum 12 months work experience in an administrative role
• Proven Literacy Skills
• Computer Literate inc. reasonable typing speed & good knowledge of Microsoft Word

Skills & Abilities

• Professionalism
• Initiative to make recommendations for improvement
• Excellent accuracy and a...