Collections Associate

Collections Associate page is loaded## Collections Associateremote type: Onsitelocations: Manila, Philippinestime type: Full timeposted on: Posted Yesterdayjob requisition id: JR4531Axos Business Center, Corp**About This Job**Determines reason for customer payment delinquency and obtains payment commitment while adhering to laws and regulations.* Place routine calls to customers as first point of contact to obtain payment for goods or services.* Recognize calls requiring special handling or customized responses and escalating accordingly.* Use computerized system for tracking, information gathering and troubleshooting.* Maintain accurate and thorough records of customer payment history and status of account.* Receive clear communication including feedback, coaching, individual needs assessment, and training gaps, including regular, one-on-one performance reviews to ensure performance ad quality standards are being met.* Ensure collection practices adher to policies, regulatio...