Collections

Our client is looking for a Collections Advisor to join their busy Collections Team. This role is responsible for managing all stages of the collections process across leasing products, ensuring timely recovery of revenue while delivering a high level of customer service.
This is a customer-facing position requiring strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
· Contact customers daily via telephone, email, and letter to secure payment of overdue invoices
· Handle inbound and outbound collections calls, responding to enquiries in a professional and efficient manner
· Achieve a minimum of 40+ outbound customer contacts per day
· Monitor and manage arrears cases in line with departmental targets and productivity levels
· Review customer payment proposals and escalate recommendations where appropriate
· Liaise with external agencies, including asset recovery partners, to support the ...