Collections Representative

LendCare, part of the goeasy family, offers a Collections Representative role focused on helping customers manage overdue accounts and negotiate repayment plans while maintaining a customer‑first approach.

A Day In The Life Of a Collections Representative

• Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions.
• Perform outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers.
• Support operations by managing customer accounts and collection activities on delinquent/past‑due accounts of financial loans.
• Expertly engage in negotiations with customers and explore financial resources to secure the optimal arrangement.
• Complete initial trace work using online tools and account systems.
• Document collections activities and processes through superior administration skills.

What We Are Looking ...