Concierge

Key Responsibilities

• Greeting and welcoming guests and residents upon arrival
• Assisting with check-in and check-out procedures
• Providing information about local attractions, events and services
• Making reservations for dining, entertainment, transportation, etc.
• Handling guest requests and complaints in a timely and professional manner
• Maintaining the appearance of the lobby and other public areas
• Coordinating with other departments to ensure smooth operation of the property
• Assisting with event planning and execution
• Maintaining records of guest interactions and transactions

Requirements

• High school diploma or equivalent; additional education in hospitality is a plus
• Prior experience in customer service or hospitality industry preferred
• Excellent communication skills both verbal and written
• Strong problem-solving abilities
• Ability t...