Job Description
Job Responsibilities
- Supervise the daily operations of the Concierge Counter.
- Address customer inquiries and feedback.
- Handle gift voucher sales and reimbursements.
- Assist with the mall's marketing initiatives and perform general administrative tasks.
- Provide administrative and logistical support to Marcom, including (i) managing and administering lucky draws and gift redemptions for promotional campaigns, (ii) overseeing inventory and logistics of premiums and equipment.
- Act as a mall ambassador by delivering outstanding customer service.
- Manage all matters related to Customer Service and the Concierge Counter.
- Take on ad-hoc projects and additional duties as assigned.
- At least 1 year of relevant experience in customer service, experience from hotel and/or airline industry will be an added advantage.
- Proficient in MS Office suite, especially M...
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