Concierge

1. Front Desk & Reception Duties

• Greet visitors, tenants, and shoppers in a professional & courteous manner.

• Provide accurate information about stores, offices, facilities & services.

• Maintain visitor logs & issue visitor passes in accordance with building protocols.

• Answer & direct incoming calls appropriately.

2. Customer Service & Tenant Support

• Assist visitors with directions & general inquiries.

• Handle complaints or concerns promptly & escalate when required.

• Coordinate tenant requests with maintenance, housekeeping & security teams.

• Manage lost & found documentation & claims.

3. Administrative & Operational Support

• Prepare daily reports & incident logs.

• Support mall events & promotional activities when needed.

• Monitor lobby areas to ensur...