Job Description

Job Description

ROLE AND RESPONSIBILITIES:

  • Issue Resolution: Resolve Tier 1 and Tier 2 technical tickets remotely.

  • System Provisioning: Configure, test, and ship remote employee workstations.

  • Identity Management: Manage user access, passwords, and permissions daily.

  • Documentation: Create clear internal knowledge base articles for common fixes.

  • Asset Tracking: Maintain an accurate inventory of cloud assets and hardware.

    • QUALIFICATIONS AND EDUCATION REQUIREMENTS:

  • Education: Bachelor’s degree in Computer Science or equivalent experience.

  • Experience: Minimum 3-5 years in a remote technical support role.

  • Certifications: CompTIA A+, Network+, or Microsoft Modern Desktop Administrator.

  • Certification – ITIL V4, Modern Desktop administrator (MD 103)

  • Candidates who are confident of clearing extensive Background verification till previous Organization only...

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