Job Description

Teleperformance is now TP! Join our team of passionate Customer experts delivering world‑class customer care, technical support, and digital solutions for leading global brands.

Responsibilities

  • Serve as the first point of contact for clients via live chat, email, and ticketing systems, ensuring quick response and resolution times.
  • Troubleshoot and guide clients through Pixel setup, Events API integration, and SDK implementation for accurate conversion tracking.
  • Analyze API request/response logs and debug server‑side events to ensure seamless data flow and campaign attribution.
  • Write and execute SQL queries to extract campaign performance data, diagnose tracking discrepancies, and build troubleshooting reports.
  • Work with backend engineering teams to identify root causes of API or integration failures, providing detailed logs and error analyses.
  • Support server‑to‑server (S2S) event‑tracking integrati...

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