Job Description
Position Overview
Reporting To National Head – Business & Operations
Location Manjeri | WFO: 7:00 AM – 2:00 PM | WFH: Post 2:00 PM
Verticals Quick Commerce (Dark Stores) | Last Mile E-Commerce
Role Summary
The Control Tower Representative is the real-time eyes and ears of Drop X operations — tracking key metrics across both
verticals, publishing data at frequent defined intervals, and calling out anomalies as they occur. The role does not involve
driving or ensuring outcomes; that sits with the ops teams. What it demands is relentless vigilance, data discipline, and the
ability to spot and flag deviations the moment they surface.
Key Responsibilities
Vertical 1 – Quick Commerce (Dark Stores)
▸ Track and publish scheduled vs. on-time staff at each dark store location
▸ Monitor and report inventory audit completion, expired items removal, and inbound stowing vs. cutoff windows
▸ Publish shift-wise and daily reports at defined intervals; call out ano...
Reporting To National Head – Business & Operations
Location Manjeri | WFO: 7:00 AM – 2:00 PM | WFH: Post 2:00 PM
Verticals Quick Commerce (Dark Stores) | Last Mile E-Commerce
Role Summary
The Control Tower Representative is the real-time eyes and ears of Drop X operations — tracking key metrics across both
verticals, publishing data at frequent defined intervals, and calling out anomalies as they occur. The role does not involve
driving or ensuring outcomes; that sits with the ops teams. What it demands is relentless vigilance, data discipline, and the
ability to spot and flag deviations the moment they surface.
Key Responsibilities
Vertical 1 – Quick Commerce (Dark Stores)
▸ Track and publish scheduled vs. on-time staff at each dark store location
▸ Monitor and report inventory audit completion, expired items removal, and inbound stowing vs. cutoff windows
▸ Publish shift-wise and daily reports at defined intervals; call out ano...
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