Job Description

Position Overview

We are seeking a dynamic and multidisciplinary professional to join our Virtual Assistant (VA) team as a Conversational AI & UX Specialist. This role sits at the intersection of Conversational Design, User Experience, and AI Training & Testing, supporting the continual evolution of our enterprise-grade Virtual Assistant solutions across ServiceNow, MS Teams, and other integrated platforms

Core Responsibilities

Conversation Design

  • Design conversation flows and dialogue patterns for IT service management use cases
  • Create and maintain conversation design system documentation and guidelines
  • Develop personality profiles and tone of voice and text guidelines for virtual assistants
  • Write clear, concise, and natural dialogue for various scenarios
  • Design error handling and fallback conversations that maintain user engagement

    • User Experience Design...

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