Job Description
We’re rethinking homes for how people really live, and we’re looking for a US Logistics Operations Coordinator to join our Logistics Operations team to help shape the future of living—one thoughtful detail at a time.
Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint.
This is a 1-year contract, fully remote role based in Malaysia, supporting our US logistics operations during night shifts (9pm to 6am MYT).
What you'll be doing:
Own the end-to-end returns and replacement process, including customer communications, carrier coordination, shipment tracking, and warehouse receipt confirmation to ensure timely resolution.
Manage return-related inquiries and escalations from customers and internal stakeholders, providing updates, resolving exceptions, and delivering a positive customer experience.
Coordinate cross-functionally with Customer Experience, Warehouse, Inventory, and Logistics teams to ensure accurat...
Operations at Castlery makes it all work — streamlining processes and elevating every customer touchpoint.
This is a 1-year contract, fully remote role based in Malaysia, supporting our US logistics operations during night shifts (9pm to 6am MYT).
What you'll be doing:
Own the end-to-end returns and replacement process, including customer communications, carrier coordination, shipment tracking, and warehouse receipt confirmation to ensure timely resolution.
Manage return-related inquiries and escalations from customers and internal stakeholders, providing updates, resolving exceptions, and delivering a positive customer experience.
Coordinate cross-functionally with Customer Experience, Warehouse, Inventory, and Logistics teams to ensure accurat...
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