Job Description
- Manage and support ownership benefits and loyalty programs, including partner coordination and customer sign‑ups.
- Support NPS and mystery shopping programmes, identify gaps, and follow up on improvement actions with dealers.
- Manage Customer Relationship Management (CRM) and Customer Feedback Management (CFM), ensuring timely acknowledgement, tracking, escalation, and closure of customer cases in Salesforce.
- Act as a coordination point for customer feedback across Sales, Service, Parts, Management, Legal, and Brand Principals.
- Maintain and manage customer databases, ensuring data accuracy, PDPA compliance, and effective use of CRM systems.
- Support CRM and customer experience process improvements through data review and analysis.
- Provide administrative and operational support for marketing, customer service activities, and events.
- Perform other ad‑hoc duties as assigned.
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