CRM Solutions Designer - Senior - Russell Tobin (Kitchener)

Job Title

CRM Solutions Designer - Senior

Location

Toronto, ON (Hybrid - 3 days onsite/2 days remote)

Duration

130 Business Days with possible extension

Industry

Public Sector

Pay Rate

CAD $130 per hour

Role Overview

Configuration and customization of Salesforce Experience Cloud to support the redesigned 311 website and mobile experience. This includes development and refinement of digital frontend components such as homepage layout, navigation, search functionality, service request intake flows, forms, and confirmation experiences. The resource will also support enablement of guest and authenticated user functionality, integration with the existing Service Cloud backend, and technical activities including setup, testing, deployment, and post-launch stabilization.

The resource will work closely with internal City teams and existing vendors, contributing across architecture, solution de...