Customer Advisor I

Overview:

Provides high quality support and service for customer orders/enquiries regarding products and/or services. Answers general questions related to products and other issues as they relate to customer orders and returns, processes transactions and helps pick orders in the warehouse.

Key Responsibilities:

• Process in store payment transactions with basic understanding of cash handling procedures
• Place items on hold, following pre-determined procedure
• Look up customer numbers in CW / STEP
• Process exchanges and returns using set procedure, re shelving items as needed
• Fill a customer orders (including all safety sheets as required)
• Answer basic customer questions related to our products
• Greets all customers upon entry
• Help customers locate items in the showroom
• Refill in store displays following ISM guides
• Identify if an item is eligible for backorde...