Job Description

JOB PURPOSE 


As an Customer Care Agent, you provide frontline support to ONECare clients, resolving service issues via Service Cloud or other channels. You advise and guide clients on solutions and the use of ONE's self-service tools. Collaborating with the Customer Administration team, you contribute to the overall customer service experience by promptly managing cases and meeting targets.

 PRIMARY JOB RESPONSIBILITIES

  • Respond to service queries, initiate solutions per SOPs
  • Stay informed on sector developments, internal knowledge, SOP changes, and regulations
  • Educate clients on self-service tools to boost ONECare automation/efficiency 
  • Stay current on self-service/e-commerce tools, promote their use, and provide improvement feedback 
  • Ensure compliance with company rules 
  • Collaborate effectively internally and externally
  • Work closely with Customer Administration and Care Sales Specialists, e...

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