Job Description

Location: Shanghai, China


Report to: Customer Care Team Leader

Role Purpose:


The Customer Care Executive is responsible for delivering an effortless customer experience by ensuring all customer requirements are completely met through proactive communication, high-quality service, and a customer-focused approach. This role contributes to achieving the company's sales objectives through value-added activities.

What you will be doing in this role

  • Deliver exceptional customer service via all channels, ensuring that customer order and enquiry needs are met while maintaining service level agreements.

  • Provide an effortless customer experience by proactively communicating with customers on any updates or changes to their orders / enquiries in a professional and courteous manner.

  • Contribute to sales targets by working closely with the sales team and performing high level value-added activities set o...

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