Customer Experience Advisor

With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting those right drives better outcomes for our clients, customers, and each other.

What You’ll Be Doing

• Handle incoming telephone enquiries, providing a high standard of customer service.
• Manage shared inboxes, ensuring emails are actioned, categorised and responded to promptly.
• Process returned post, updating customer records and ensuring data accuracy.
• Log and escape customer issues that cannot be resolved at first contact, ensuring they reach the correct team member.
• Collaborate with internal departments to support customer queries and drive resolution.

What You Need To Succeed

Essential:

• Warm, fr...