Customer Experience Ambassador

Job Overview

The Retail Specialist for Stores is responsible for optimizing the performance of retail stores by ensuring exceptional customer service, efficient operations, and maximizing sales. The role includes overseeing daily operations, implementing strategies to enhance customer experience, and achieving sales targets.

Duties and Responsibilities

• Assist walk‑in subscribers with their concerns and queries.
• Sell all products and services to walk‑in customers.
• Perform product demonstrations.
• Accept, screen, evaluate and approve documents received from subscribers.
• Provide timely and efficient customer delivery to achieve team targets.
• Comply with agreed shift schedules and attendance policy, including pre‑approval of overtime.
• Maintain a clean workplace in compliance with 5S standards and company policies.
• Execute functions as per Iris system policies, including cashiering functions an...