Job Description
Lead exceptional customer interactions as the Assistant Manager of Customer Experience for Mark's Stores in Canada. Drive operations and team development while ensuring customer satisfaction.
As a vital member of the store leadership team, you will enhance the customer experience at Mark's. This role emphasizes strong leadership, efficient operations, and understanding customer needs. You will partner to build a diverse team, manage loyalty programs, and analyze feedback for continuous improvement.
Key Responsibilities:
• Partner with SGM to hire and build a strong team
• Lead the Manager on Duty program on the sales floor
• Analyze customer feedback to drive improvements
• Create a positive culture recognizing exceptional service
• Handle customer escalations effectively
Requirements:
• Strong leadership and communication skills
• Problem-solving abilities in challenging situations
• Customer-centric mindset with deep understanding
• Ability to ment...
As a vital member of the store leadership team, you will enhance the customer experience at Mark's. This role emphasizes strong leadership, efficient operations, and understanding customer needs. You will partner to build a diverse team, manage loyalty programs, and analyze feedback for continuous improvement.
Key Responsibilities:
• Partner with SGM to hire and build a strong team
• Lead the Manager on Duty program on the sales floor
• Analyze customer feedback to drive improvements
• Create a positive culture recognizing exceptional service
• Handle customer escalations effectively
Requirements:
• Strong leadership and communication skills
• Problem-solving abilities in challenging situations
• Customer-centric mindset with deep understanding
• Ability to ment...
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